PRIVACY POLICY

OxLoan Pro ("we," "our," or "this app") is a product of Singularity Technology Nigeria Limited. By using our services, you agree to this Privacy Policy, which outlines how we collect, use, and disclose your information. We collect personal data to provide and improve our services and will only share it as described in this policy. Terms not defined here follow those in our Terms and Conditions available on OxLoan Pro.

To support our financial services, we collect information necessary to evaluate our users' creditworthiness and determine eligibility for our services. This information falls into two main categories:

We may collect some of your other Personal Information only after obtaining your additional explicit consent. All your information is high encrypted and transmitted to our servers(https://pro.oxcredit.co ) using a secure HTTPS network, We will delete your data when we have completed your credit assessment.

SMS：Before you apply for a loan, we require access to specific financial SMS messages to analyze transaction-related information. This data helps us better understand your financial situation and assess your creditworthiness.

We strictly filter only financial transaction-related SMS messages and do not access, store, or analyze personal chats or any non-financial messages. The financial SMS details collected (including sender information, transaction amounts, and timestamps) will be securely uploaded to our servers (https://pro.oxcredit.co) for processing.

We assure you that this data will be used solely for credit evaluation purposes, will never be shared with third parties, and will not be used for any purpose unrelated to our services. Your privacy and data security are our top priorities, and we comply with all relevant data protection regulations to ensure the security of your information.

Camera： To prevent fraudulent activities, we may need to verify your identity. This process requires enabling your camera for facial liveness detection. During the verification, a few random snapshots of your face will be securely encrypted and uploaded to our servers(https://pro.oxcredit.co). These photos will be compared with credit verification channels to confirm your identity. Rest assured, your photos will only be used for identity verification purposes.

Location： Each time you use the app on a mobile device, we track and collect your IP location information. We monitor only the IP address, longitude, and latitude information to ensure that you are using our products within our service areas. Additionally, by monitoring your usual IP address, we can help protect your account from unauthorized use and fraud. This information will be securely encrypted and uploaded to our servers (https://pro.oxcredit.co) for analysis

Device：We may collect technical information and identifiers from your Android device, including the operating system, Android version, screen display information, device manufacturer details and model name, network operator details, connection type, device temperature, and the advertising ID assigned by Third-Party Service Providers. This information helps us analyze the compatibility and performance of our app, enhance account security, and prevent fraud or illegal activities. By doing so, we aim to improve the app's performance and provide a better user experience. These details will be securely uploaded to our servers（https://pro.oxcredit.co） for processing.

Application List： We collect non-personal information about installed applications, including app names and installation dates. This allows us to monitor for high-risk applications that could pose a threat to the security of your financial account. Additionally, we use this data to assess your credit risk by identifying potential multi-loan activity across other apps.

All collected information will be securely encrypted and uploaded to our servers (https://pro.oxcredit.co) for analysis. We assure you that your application list data will not be shared with any third parties.

Before you can apply for loan services on our platform, we need to collect certain personal information to understand your profile and assess your creditworthiness. The information you will need to provide through the application includes, but is not limited to:

This data is used solely to analyze your basic financial situation and verify your identity. We do not share any user information unrelated to the services with third parties.

To optimize our app’s functionality, we collect information about your usage behavior, including the time spent on different pages, the pages you visit, and any error messages or app crashes you may encounter. This data is securely uploaded to our servers to help us identify and resolve potential issues, as well as improve the overall user experience.

We use your information to provide and improve our services by processing your loan applications, tailoring financial products to your needs, and enhancing the app’s functionality and compatibility across different devices. Additionally, this helps us personalize your experience and recommend features or services that may be relevant to you.

To ensure the security of your account and prevent fraud, we use your data for identity verification, credit assessments, and risk analysis. This includes detecting and preventing unauthorized access, fraudulent activities, and other illegal behavior to protect your financial account.

We analyze your app usage behavior, such as the pages you visit and the time you spend on them, to identify and resolve errors, improve stability, and optimize the overall user experience. Error logs and crash reports are securely collected to help us refine and enhance the app’s performance.

Your data is also used to comply with legal and regulatory requirements, including anti-money laundering and anti-fraud regulations. We cooperate with authorized regulatory agencies for audits, investigations, or when legally required to disclose certain information.

Lastly, we use your information to provide customer support by responding to your inquiries, resolving issues, and gathering feedback to enhance our services. Additionally, we conduct data analysis to improve our products, ensure competitiveness, and bring you a better overall experience.

We are committed to protecting your privacy and only share your information with third parties in limited and essential circumstances. Specifically, we may share your data for the following purposes:

Identity Verification: To verify your identity and ensure compliance with regulatory requirements, we may share specific information, such as your Bank Verification Number (BVN), with authorized credit agencies or verification services. This helps confirm the authenticity of your identity and protects against fraud.

Account Verification for Transactions: When disbursing loans or processing repayments, we may share certain details, such as your name and account information, with third-party payment processors or financial institutions. This ensures your funds are accurately and securely processed.

Advertising and Marketing Analysis: We have integrated Google’s Advertising ID SDK into our app, which collects some usage behavior information. This data is shared with Google to help us analyze the effectiveness of our advertisements and understand conversion rates. These insights allow us to improve our marketing strategies and deliver more relevant services.

We want to reassure you that beyond these necessary actions, we do not share your data with any third parties for purposes unrelated to the services we provide. Your information is never sold or disclosed for marketing or any other activities outside of our operations.

We take the protection of your information seriously and implement robust security measures to safeguard your data. All personal and sensitive information collected through our app is encrypted both in transit and at rest to prevent unauthorized access. We also use secure servers and advanced technologies, such as firewalls and intrusion detection systems, to protect against potential threats.

Access to your information is strictly limited to authorized personnel who require it to perform their duties, and all access is monitored to ensure compliance with our security policies. Regular audits and security assessments are conducted to identify and mitigate any vulnerabilities in our systems.

While we strive to protect your information, it’s important to note that no method of data transmission or storage is completely secure. However, we are committed to continually enhancing our security practices to ensure the highest level of protection for your data

We retain your information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:

Account and Service Data: Information related to your account and loan applications is retained for the duration of your use of our services and for a reasonable period afterward to comply with legal, regulatory, or auditing requirements.

Legal and Compliance Requirements: Certain data may be retained longer if required by applicable laws, such as anti-fraud regulations or financial reporting obligations.

Error and Usage Data: App usage logs, error reports, and other technical data are retained to analyze and improve the app's functionality and performance.

If you choose to delete your account or request the deletion of your data, we will process your request promptly unless we are legally required to retain certain information.

We are committed to ensuring transparency and giving you control over your personal information. Depending on applicable laws, you may have the following rights regarding your data:

Know About Data Sharing or Selling: You have the right to know whether your personal information has been sold or shared. Please note, however, that we do not sell your personal information to third parties.

Update or Correct Your Information: You can ask us to correct any inaccurate or incomplete data to ensure it is up-to-date and accurate.

Restrict or Object to Processing: You can request that we limit the processing of your data or object to certain uses of your information, such as for marketing purposes.

Data Portability: Where applicable, you may request a copy of your data in a machine-readable format or request that it be transferred to another service provider.

We will process and respond to your request within a reasonable timeframe, as required by applicable laws. Please note that certain rights may be subject to limitations based on legal, regulatory, or operational requirements.

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be published on the Platform, and the latest version will take effect upon posting. We encourage you to review this policy regularly to stay informed about any modifications. By continuing to use the Platform and its services after any updates, you acknowledge and accept the revised Privacy Policy.